Thursday, October 31, 2019

[Full-time] Korean Team Leader at J-K Network Services

Location: Taguig City
URL: http://https://jknetwork-jobs.com
Description:

Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and visible to 90 countries globally.



Position: Korean Team Leader
Industry: IT/BPO Company
Salary:P 70,000- P 90,000
Location: BGC, Taguig
Work Schedule: Shifting (2 days off)



BENEFITS:
• HMO
• Allowances
• 13th month pay
• VISA Processing
• Leave Credits
• Government Mandated Benefits



Requirements:
• Open for Filipino fluent in Korean language.
• Open for Korean National who can speak English language.
• Experience in customer services is plus (preferably in contact centers, includes time in a quality assurance role)
• Willing to work for a well known account
• Willing to work in BGC, Taguig and shifting schedule



Responsibilities:
• Identify strengths and skills that needs to be improved (process and communication)
• Ensure that quality calls and performance metrics are met
• Participate in call calibrations and meetings
• Prepare, review and present the quality analyst result of the agent
• Provide feedback for improvements
• Monitor the performance of team members



Recruitment Process:
• Resume Screening
• Initial – Phone interview
• Written Assessment
• Spoken Language Assessment
• Final Interview with Quality Manager
• Job Offer


Apply to this job


Apply Here : http://bit.ly/2q2uPuF

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