[Full-time] South Indian Language Medical Complaints Associate at J-K Network Services

Location:
Description:

Shared Service (Pharmaceutical)
Taguig City
Highly Negotiable

JOB DETAILS:
COMPANY PROFILE: A science-based company focuses on innovative healthcare solutions and products in areas of nutrition, diagnostics, medical devices and branded generic pharmaceuticals. This company have operations in 150 countries with more than 90,000 of employees across the world.

BENEFITS:
•FREE Visa Processing
•Government mandated benefits
•Sick leave
•Vacation leave
•Allowances
•HMO with dependents covered upon regularization
•Free shuttle service
•Performance Bonus

RESPONSIBILITIES:
•Responsible in complaint investigation and reporting
•Manages communication and follow-up of critical complaints.
•Receive inbound Customer calls and email communications and address in a professional and friendly manner.
•Ensure all inquiries and complaints are actioned as per procedures.
•Filing of all medical events and reportable malfunctions within the required time frame.
•Perform other duties as assigned.

REQUIREMENTS:
•Proficient in speaking, reading and writing Hindi, Telugu, Tamil, Kannada and Malayalam
•Very good English communication skills
•Preferably Bachelor Degree Holder
•Preferably with diploma in Biomedical Equipment Services, Medical Transcription, Healthcare Services, Nursing, Medical Engineering discipline
•Willing to work in shifting schedule
2-3 years experience in the same field is required
•Can start ASAP

RECRUITMENT PROCESS:
•Paper Screening
•Initial interview
•Client screening
•Behavioral Assessment
•Final Interview
•Job OFFER

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